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410 and Traffic Ave in Sumner

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My wife and I were broken down I hiway 410 in Sumner and we were barely off the road. Our insurance roadside assistance couldn’t find anyone and after two hours of waiting I called Genes. You dispatched a young man named Malcom that contacted us by phone and was at our location 15 minutes later. His very first concern was OUR safety and well-being. As soon as he analyzed the situation he made sure we were safe in his truck and checked his work to make sure everything was as it was supposed to be.
Malcolm was nothing short of courteous and respectful and very professional.
In short, keep him around, he’s an amazing young man.

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