Customer service was great
Gina in the Puyallup office was very helpful! She had me in and out quickly, and was able to answer all of my questions about fees, etc.
Think about you and your service?
4. CORRUPT (unfair, and unethical)
YOUR SERVICE IS NOT FRIENDLY
YOUR RUDE AND DISRESPECTFUL
Called around for estimates. Genes towing sounded like the best. Gave us an estimate per hour and I even asked if there was more to it then that. (was quoted for 3 hours) Told we would hear back for pick up time the next morning. I called the next morning after not hearing anything. They pushed pick up time until afternoon. I asked for an hour before pick time call. I didn’t get a call until 20 mins after driver was waiting. Then was told Id get call after truck was leaving my my truck attached. Didn’t get that either. The person who sold us the truck happen to be there and let me know it was on its way. the drop off seemed fine but when given the bill, it was about $300 more than quoted. I called the next day and spoke with owner for her to call me back. Still have yet to receive a call back.
GOING ON VACATION?
genes towing offers fantastic services such as “TENANTS on vacation tow away service”
it includes: impounding your very own vehicle from your very own home[they know because your land owner is in association with genes]
Due to the inclement weather that affected the area, I had difficulty finding an available tow truck through AAA. It turned out that I was able to find one on my own, and Gene’s towing did an excellent job. Big kudos to Beth who took the information for the tow, and Jeremy who towed my vehicle. Both Beth and Jeremy were friendly, professional and efficient!
The Right Truck for the Right Job!
When I called I was told two to three hours for the next available truck. It was about 2.75 hours for the truck to arrive. When Jacob arrived, I was happy to see the truck he was in. It was the truck I thought was needed to tow my car without any more damage to the front end as one tire was straight and the other was turned all the way to the left! Great job by Jacob and the Gene’s Towing team!!
Make It A Great Day!
410 and Traffic Ave in Sumner
My wife and I were broken down I hiway 410 in Sumner and we were barely off the road. Our insurance roadside assistance couldn’t find anyone and after two hours of waiting I called Genes. You dispatched a young man named Malcom that contacted us by phone and was at our location 15 minutes later. His very first concern was OUR safety and well-being. As soon as he analyzed the situation he made sure we were safe in his truck and checked his work to make sure everything was as it was supposed to be.
Malcolm was nothing short of courteous and respectful and very professional.
In short, keep him around, he’s an amazing young man.
Expect the best
Flawless service. Breakdown in pouring rain.Driver arrived ahead of schedule,dropped driveshaft,pulled truck out of the way of other truckers trying to park for the night to complete hookup. Delivered to dealer with no drama just pleasant,helpfull attitude from driver.
Great, friendly, fast, and professional!! As soon as I called, help was on the way. Thank you Fitz!! 5 Stars!!
Praise for a Job WELL DONE!
Our pickup with truck camper on top blew a rear tire at speed northbound on I-5. We were sixty miles south of home – Gabe from Gene’s Towing brought a 16-ton Fitz Towing truck with a heavy duty jack. He was able to jack up the truck and put our spare on, then hooked up and towed our rig all the way home. We are safe, sound and so very satisfied with Gabe’s professionalism, kindness, expediency and general overall compassionate demeanor. I can’t recommend Gabe and Gene’s Towing enough! Thank you!
My rating of Gene’s Towing
I called and scheduled an appointment to have my car towed to a Midas shop for some work. Gene’s towing was prompt, polite, and performed what was requested in a timely manner. I have nothing but good things to say about their service. I rate them a 5 starr.
Quick and efficient
Thank you so much for sending Joe out to pick up my vehicle…he made the process quick, easy and painless. Very professional and no nonsense.
From Beth’s friendly phone call and sincere, personal concern to driver Joe Taitano’s prompt and professional vehicle pick-up, I had nothing but superior service from Gene’s Towing. I will use this company again. Highly recommended you do too.
Joe is great!
Thanks for sending Joe to pick up my car, he was friendly, professional, and helpful! And helped us navigate the process easily even with a few challenges we ran into!
Service was great
Thank you Joe from genes towing. Great service!!
Scheduled car pickup for donation to charity. Joe called me to let me know he was on his way to get my car. Arrived promptly. Helped me fill out the paperwork and then he was off with my car. Would definitely recommend to family and friends.
Joe was very courteous and efficient. He was prompt and very helpful in getting my car onto the tow truck. He is an excellent representative for your company and should be commended for his service. Thanks,
Correction to my last comment, it was in 2020, not 2030 obviously.
The drivers are friendly and great. The lady handling our money in Tacoma, she needs to find a job outside of customer service.
Prompt and Professional
Joe (we believe out of Lakewood) came to move a car off our property that was no longer running. He was prompt, courteous, and professional. We would definitely use Gene’s Towing again and highly recommend Joe.
24 Hour service. Was there for me when I was in need.