410 and Traffic Ave in Sumner
My wife and I were broken down I hiway 410 in Sumner and we were barely off the road. Our insurance roadside assistance couldn’t find anyone and after two hours of waiting I called Genes. You dispatched a young man named Malcom that contacted us by phone and was at our location 15 minutes later. His very first concern was OUR safety and well-being. As soon as he analyzed the situation he made sure we were safe in his truck and checked his work to make sure everything was as it was supposed to be.
Malcolm was nothing short of courteous and respectful and very professional.
In short, keep him around, he’s an amazing young man.
Expect the best
Flawless service. Breakdown in pouring rain.Driver arrived ahead of schedule,dropped driveshaft,pulled truck out of the way of other truckers trying to park for the night to complete hookup. Delivered to dealer with no drama just pleasant,helpfull attitude from driver.
Great, friendly, fast, and professional!! As soon as I called, help was on the way. Thank you Fitz!! 5 Stars!!
Praise for a Job WELL DONE!
Our pickup with truck camper on top blew a rear tire at speed northbound on I-5. We were sixty miles south of home – Gabe from Gene’s Towing brought a 16-ton Fitz Towing truck with a heavy duty jack. He was able to jack up the truck and put our spare on, then hooked up and towed our rig all the way home. We are safe, sound and so very satisfied with Gabe’s professionalism, kindness, expediency and general overall compassionate demeanor. I can’t recommend Gabe and Gene’s Towing enough! Thank you!
My rating of Gene’s Towing
I called and scheduled an appointment to have my car towed to a Midas shop for some work. Gene’s towing was prompt, polite, and performed what was requested in a timely manner. I have nothing but good things to say about their service. I rate them a 5 starr.
Quick and efficient
Thank you so much for sending Joe out to pick up my vehicle…he made the process quick, easy and painless. Very professional and no nonsense.
From Beth’s friendly phone call and sincere, personal concern to driver Joe Taitano’s prompt and professional vehicle pick-up, I had nothing but superior service from Gene’s Towing. I will use this company again. Highly recommended you do too.
Joe is great!
Thanks for sending Joe to pick up my car, he was friendly, professional, and helpful! And helped us navigate the process easily even with a few challenges we ran into!
Service was great
Thank you Joe from genes towing. Great service!!
Scheduled car pickup for donation to charity. Joe called me to let me know he was on his way to get my car. Arrived promptly. Helped me fill out the paperwork and then he was off with my car. Would definitely recommend to family and friends.
Joe was very courteous and efficient. He was prompt and very helpful in getting my car onto the tow truck. He is an excellent representative for your company and should be commended for his service. Thanks,
Correction to my last comment, it was in 2020, not 2030 obviously.
The drivers are friendly and great. The lady handling our money in Tacoma, she needs to find a job outside of customer service.
Prompt and Professional
Joe (we believe out of Lakewood) came to move a car off our property that was no longer running. He was prompt, courteous, and professional. We would definitely use Gene’s Towing again and highly recommend Joe.
24 Hour service. Was there for me when I was in need.